Frequently Asked Questions
Everything you need to know about your Benchmade experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We accept returns on all unworn and unwashed items with original tags attached within 30 days of purchase. Please note that final sale items are not eligible for return or exchange.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Are your materials sustainably sourced?
Yes, Benchmade is committed to ethical fashion. We partner with certified suppliers to ensure our fabrics are high-quality, durable, and produced under fair labor conditions.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay.